Since our products are perishable, we’re unable to accept returns in the traditional sense. However, we stand behind the quality of our chocolate, and if something goes wrong, we want to make it right.
If your chocolate arrives damaged or there’s an issue with quality, please reach out to us within 7 days of receiving your order. We’ll be happy to send a replacement or issue a refund.
Simply email us at support@mozimo.in with your order number and a photo of the issue. We’ll get back to you within 48 hours to resolve the matter.
We understand that everyone’s tastes are different. If you find that our chocolate isn’t quite to your liking, please let us know. While we can’t offer refunds based solely on taste, we value your feedback and will work with you to find a solution.
If your order is delayed or lost in transit, please contact us at support@mozimo.in, and we’ll investigate the issue with our shipping partners to find the best solution.
Your satisfaction means everything to us. We take pride in our small-batch production process, ensuring that every bar you receive is crafted with care. If there’s ever a concern, please reach out—we’re always here to help.
Thank you for supporting our craft and understanding our policies, which help us continue to create the best bean-to-bar experience for you.